This policy explains what personal data ZuboChat collects, why, and how we look after it. ZuboChat is run by Jacee Ventures (SSM 202603283446 (JR0197137-X)), Kuala Lumpur, Malaysia (“we”, “us”). We follow Malaysia’s Personal Data Protection Act 2010 (PDPA).
What we collect
- Your account: your name, company name, email address, phone number and password (stored scrambled, never in plain text).
- What you put into ZuboChat: the contact lists you upload, the WhatsApp numbers you connect, and the messages, photos and voice notes sent and received through them.
- Billing: your plan and payment records. Card details are handled by our payment provider, not stored by us.
- Website visits: statistics such as which pages are visited, how people found the site, and the type of device and rough location (city or country). See “Cookies and website statistics” below.
How we use it
- To provide ZuboChat: sending your messages, showing your chats, running your flows and keeping your account secure.
- To contact you about your account, billing and important changes.
- To improve ZuboChat and fix problems.
We never sell your data, and we don’t use your contacts or chats for advertising.
Your customers’ data
The contacts and conversations you bring into ZuboChat belong to you. We process them only to provide the service, on your instructions. You are responsible for having your contacts’ permission, or another lawful reason, to message them, and for respecting people who ask you to stop. ZuboChat helps with this by honouring opt-out replies automatically.
Who we share it with
Only the service providers we need to run ZuboChat, under confidentiality:
- Hosting: our servers and backups are in Singapore.
- Email: to send sign-up codes and account emails.
- Payments: to process subscription payments.
- Website statistics: Google Analytics, on zubochat.com only (not inside the app).
We may also share data if the law requires it.
Cookies and website statistics
Our website (zubochat.com) uses Google Analytics to count visits and see which pages are useful. It sets a few small cookies in your browser and sends Google details such as the pages you view, the website that sent you, your device and browser type and your rough location. We don’t use it to identify you, we don’t use advertising features, and we keep this data for 14 months. Google’s own use is explained at policies.google.com/privacy.
You can block or delete these cookies in your browser settings, or use Google’s opt-out add-on. The website works the same without them. The ZuboChat app itself uses only the cookie that keeps you logged in.
Where it’s stored and how we protect it
Your data is stored on servers in Singapore and backed up off-site every day. Connections are encrypted, every person has their own login, and repeated wrong passwords are blocked. Moving data to Singapore is needed to provide the service.
How long we keep it
We keep your data while your account is open. If you close your account, we delete your data within 90 days, except what we must keep by law (such as billing records).
Your rights
You can ask to see, correct or delete your personal data, or withdraw your consent, by emailing hello@zubochat.com. If you withdraw consent, we may not be able to keep providing the service.
Changes
If we change this policy, we’ll update the date above and tell you about important changes by email or in the app.
Contact us
Questions about your privacy? Email hello@zubochat.com.